I've worked at Gamestop for the past two years. I've definitely had my fair share of good and bad experiences. Some coworkers and I were swapping customer stories and we decided someone should make a list of DOs and DON'Ts when shopping at Gamestop. This is my version.
DO respond when we greet you. There's nothing more irritating than looking someone directly in the eyes and saying hello and having that person ignore you entirely. We know you heard us, don't be a douchebag.
DON'T sit there for an hour talking about how awesome you think Elder Scrolls is or how WOW is the best game ever. We really don't care and we have stuff to do.
DO reserve games. We know you're going to get Halo Reach at some point. So just reserve it. It doesn't cost you extra money, you'll probably get extra stuff with it and you'll make our day. Seriously.
DON'T b*tch and moan about trade-in prices or used game prices. We get the same deals as you do and we completely agree trade-in prices are too low and used game prices are too high. At the same time, realize no other store is going to take in your used up Madden 2004 on PS2 without the case. And no one is forcing you to sell your games or to buy used ones. I can't stress this enough.
DO buy used games. If you don't know whether you'll like it, buy it used. You can bring it back within seven days and buy it new if you like it or get something else if you don't.
DON'T ask the female employees if they really play video games. Don't start quizzing us about what games we're playing or what consoles we have. Yes we play games. That's why we work here. Trust me, if we didn't, we wouldn't be putting up with all the crap we put up with.
DO read the return policy. You buy a game new and you don't like it, well too bad for you. You should have gotten it used.
DON'T ask out female employees, don't ask for our phone numbers. And don't make disgusting comments to the male employees about us. They will tell us.
DO understand we don't "sit around and play video games". There's constantly CAT counts, TOHs, RSBs and marketing to do along with processing trades/returns, doing trade/refund verifications and generally keeping the store clean and organized. Oh and you know, helping customers.
DON'T leave your kids in the store when you go shopping. Unless your kids are completely quiet and extremely well-behaved, we don't want them in the store for an hour and a half. WE ARE NOT A BABYSITTING SERVICE. This applies to teenagers as well. We don't want to listen to you play the same song in Guitar Hero over and over.
DO understand we don't enjoy asking (begging) for game informer subscriptions or reservations. We need good numbers to keep our jobs.
DON'T yell and scream at us when we refuse to accept trades without a government ID. Don't call us names. Grow up. We're not going to break the law and lose our jobs for some idiot who left his driver's license at home.
DO put game cases back where you found them. It's really annoying to have to alphabetize 500 Wii games every other hour.
Don't get me wrong, I do enjoy my job. There's definitely upsides to working there: employee discounts, preorder freebies, swag and other things. I'm also extremely lucky because the store I worked at (before it closed) was probably one of the best GameStops around. All the managers were very nice and laid-back.
I just wish people would stop hating on Gamestop so much. Most of the things people complain about are decided at the corporate level. Bitch at them, not us, the sales people. We just do what we're told.
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